Knowledge of applicable Collective Bargaining Agreements and their applications Knowledge of principles and processes for providing Customer and personal services, including Customer needs assessment, meeting quality standards for services, and evaluation of Customer satisfaction May perform other job duties as directed by Employee’s Leaders Perform administrative duties daily, such as building of shift bids, closing bids, daily work assignments, daily payroll, and attendance reports, monitoring staffing in all areas and verifying that overtime is used properlyĪssure proper administration of labor contracts or agreements, emphasizing minimal labor disputes Work with staff planning to build bids that are in line with department’s hourly goals. Report status updates to leaders and employees consistentlyĭrive performance processes by forecasting operational situations that may impact the operation, monitoring and achieving results against key metrics, and holding responsible parties accountable for results, review and ensure accurate delay coding Oversee day-to-day airport operations to create a safe, secure, and legally compliant service-conscious environment, Meet or exceed performance goals through effective decisions, Assign and track Agents for training complianceĬoordinate actively with all Departments to maintain the Station's on-time performance. Respond to and resolve Customer questions, requests, or complaints Invest in leadership and self-growth through participating in continuous learning and developmentĪctively coordinate with all Departments to maintain the station's on-time performance, Employee morale, and Customer satisfaction Guide and lead team members using SWA talent management practices to coach, develop, and engage employeesĪdhere to Company values and competencies to foster a culture of inclusion, recognition, and support of a safe work environment Southwest Airlines is an Equal Opportunity Employer. We continue to look for opportunities to reflect the communities we serve, and welcome applicants with diverse thoughts, backgrounds, and experiences. required and no current or future work authorization sponsorship available. citizenship or current authorization to work in the U.S. Shifts can include early mornings, late evenings, weekends, and holidays. Customer Service Supervisors seamlessly pivot from one task to another as needed and are strategic thinkers that communicate effectively while leading and supporting a Team.Ī role that includes working assigned shifts based on seniority. The Customer Service Supervisor serves as a Leader by observing and offering guidance, ensuring Safety and compliance procedures are followed, and reading and delivering communications to convey important updates. This role connects with many People to ensure the assignments of various Ground Operations Teams are completed with Safety as the top priority. Our Customer Service Supervisors manage and train Customer Service Agents, Operations Agents, and Skycaps at our Station. The People of Southwest Airlines come together to deliver on our Purpose, which is to connect People to what’s important in their lives through friendly, reliable, and low-cost air travel. Potential for annual ProfitSharing contribution toward retirement - when Southwest profits, you profit***.Up to a 9.3% 401(k) Company match, dollar for dollar, of your eligible pay, per paycheck**.Fly for free, as a privilege, on any open seat on all Southwest flights (your eligible dependents too).For eligible Leadership and individual contributor roles, additional bonus opportunities are available and awarded at the discretion of the Company. Opportunities for overtime and shift premiums. Pay of $32.32 to $32.32 per hour*, depending on qualifications and experience. Above all, Employees will be provided the same concern, respect, and caring attitude within the organization that they are expected to share externally with every Southwest Customer. Creativity and innovation are encouraged for improving the effectiveness of Southwest Airlines. We are committed to provide our Employees a stable work environment with equal opportunity for learning and personal growth. Job Description Department: Ground Operations
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